Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a claim or exchange.
In case of any issue you must inform us within 14 days of the purchase.
You may reach us through the following mediums

Email: customercare@ibelieve12.com or Info@ibelieve12.com

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@ibelieve12.com or Info@ibelieve12.com or WhatsApp at